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Record complete customer information and related service information in order to better serve customers.
Customer files and equipment files are the core data of enterprises. How to organize and mine the value is the most important challenge for managers. Our CRM ServiceCloud can help companies to record complete equipment and customer information in order to facilitate warranty determination, maintenance and delivery processing, customer return visit and active service. You can accord the information of your stock holdings and run time to monitor spare parts, accessories sales forecast to increase values of service and second sale.
Record complete customer information
View the associated equipment information, customer complaint records, service records and maintenance contracts
Convenient to carry out targeted service and customer care
Record complete equipment information
View the associated maintenance plans, customer requests and complaint records and service records
Keep abreast of complete equipment status and history
Overall view of equipment distribution
Intuitive display within and outside the warranty period
Quick access to abnormal equipment
Record the customer's maintenance contract information
Query related service history
Determine actively maintenance condition and launch active service
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