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Service Cloud

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Core Features

Omni Channel Access

Based on 400 Call Centre and Web, WeChat, Apps and any of the online channels to carry out services and unified services management.

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Customer Management

Record complete customer information and related services information in order to better serve customers.

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Intelligent Dispatch

Intelligent development of service outlets and profiles creation, spare parts /accessories price coefficient setting, spare parts / accessories quota control as far as to facilitate the development of services and accessories business.

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Work Order Management

Online collaboration of service outlets and service attendant, realize closed-loop management of work order, to help customers solve problems faster with flexible dispatching method.

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Mobile Services

Installation, Repair, Maintenance and any of the On-site Services processing supervision to achieve intelligent dispatch and service closed-loop management.

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Accessory Management

Complete process management of parts, such as application, distribution, sign in, collection, return of old parts and inventory.

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Service Network Management

Users can submit the repair application through Wechat, check the service progress in the whole process, and solve the problem at ease without leaving home.

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IoT(Internet of Things) & Predictive Services

Predictive services integrate IoT devices to obtain device status and fault information, automatically trigger related services and realize predictive services.

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Data Analysis

The data analysis system provides data insight analysis based on various roles to help service management positions, service outlets and service engineers carry out data analysis of various dimensions.

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An Omni-Channel Integrated Platform for After Sales Services Management

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